It has often been speculated that respondents who have lower levels of education may have trouble completing automated government forms. However, recent data shows that cell and smartphone usage is growing in this demographic (Woelfer, et al., 2011; Rice, et al., 2011; Woelfer and Hendry, 2009). With cell phone usage, in particular smartphones, becoming nearly ubiquitous, particularly among young people and minorities, there is the potential to use this technology to reach out to those with low education, who are often highly mobile and might, otherwise, not be included. However, little is known about the success and problems encountered in attempting to administer government forms via smartphones and tablets—in particular with those who are of differing educational levels. This paper presents qualitative evidence from 160 cognitive interviews completed with individuals who completed paper or automated versions of draft U.S. 2020 Census forms. The paper examines whether there are differences in the number and types of usability and cognitive problems found in cognitive interviews by education for paper and automated forms and seeks to identify whether data collection using automated mobile forms would be helpful in reaching out to those who are have lower levels of education.